-
Menu

Terms and Conditions

AHOY TRADER TERMS & CONDITIONS

Shipping & Returns

  • As We Are A Boutique Studio We Have Set Shipping Days Of Monday And Wednesdays. For Example: If You Order On A Friday, Your Item Will Be Sent The Following Monday.
  • And Calculated via Weight For International Deliveries.
  • Please note that at the current moment we are unable to accept PO Boxes as a delivery address
  • We Use Either Australia Post (Express Courier International For International), Fastway Couriers Or DHL EXPRESS Depending On The Size And Nature Of The Item Purchased.
  • Once A Item Has Been Dispatched We Will Notify You Via Email With Your Tracking Information.
  • Australia Delivery Times Should be Within 7 Working Days From Dispatch Of Your Order (Depending On Your Location),
  • International Delivery Times Will Vary Depending On Your Location (Usually With 7 Working Days)
  • If Your Parcel Has Not Been Received Within This Time Frame Please Email dannielle@ahoytrader.com So We Can Investigate Its Whereabouts And Resolve The Issue.
  • Please Be Mindful That You Are Responsible For Tracking Your Own Parcel, Failure To Collect Your Parcel From Your Local Post Outlet Will Result In Your Parcel Being Returned To Us, Upon Which You Will Need To Cover The Costs Of Re-Postage Of You Parcel.

 

Things To Remember About International Shipping

  • You Are Responsible For Any Additional Local Customs And Duties On Your Order.
  • We Are Required By Law To Disclose The Full Value Of The Package Contents And Cannot Alter This Value.
  • If An Order Is Refused By Your Country By No Fault Of Our Own, You Are Responsible For The Shipping Expenses And Any Additional Costs Incurred.
  • You Are Responsible For Tracking Your Own Parcel, Failure To Collect Your Parcel From Your Local Post Outlet Will Result In Your Parcel Being Returned To Us Here In Australia Upon Which You Will Need To Cover The Costs Of Re-Postage Of You Parcel.

 *PLEASE NOTE THAT AT PERIODS WHEN WE EXPERIENCE A INCREASE OF ORDERS (E.G CHRISTMAS OR DURING A SALE PERIOD) DISPATCH TIMES WILL BE LONGER THEN USUALY AND WE THANK YOU IN ADVANCE FOR YOU PATIENCE

 

 Returns

  • Please Note AHOY TRADER Does Not Offer Exchange or Return Of Product For Change Of Mind So Please Shop Mindfully.
  • If You Have Received An Item That Is Faulty Or Not What You Ordered, You May Apply For A Credit Note Or Exchange, Provided AHOY TRADER Is Satisfied That An Error Was Made In Consignment Of The Item Purchased Or That A Fault Has Occurred Prior To The Item Being Delivered To You.
  • In The Case Of Returns Or Exchange Where AHOY TRADER Are At Fault, AHOY TRADER Will Pay The Shipping Costs For Returning The Faulty Or Incorrect Item To AHOY TRADER And For Dispatching The Replacement Item To You.
  • When Returning Items, Please Be Mindful That Many Of Our Items Are Of A Fragile Nature And Must Be Packed With Care. We Ask That All Tiles Being Returned Be Wrapped In Bubble Wrap And Sent In A Box To Make Sure It Reaches Us In Returnable Condition.
  • AHOY TRADER Will Not Be Liable For Items Broken In Return Transit Due To Inappropriate Packaging On Your Behalf.
  • All Items Being Returned To Us Remain Your Property Until Received By Us.
  • Sale Items Cannot Be Returned Or Exchanged.
  • In The Case Of A Returns We Do Not Offer Cash Refunds On Any Items Purchased On AHOYTRADER.COM And Will Only Provide You With A Credit Note.
  • All Returns Must Be Finalised And Posted Back To Us Within 5 Working Days Of Your Receipt Of Order.
  • Once Your Return Is Received And Inspected, We Will Send You An Email To Notify You That We Have Received Your Returned Item.

 

 Return To Sender Parcels

  • If A Parcel Is Unable To Be Delivered Due To A Error Where You Are At Fault E.G Incorrect Details Provided To Us Or Failure To Collect Your Parcel At Your Local Post Depot, Ahoy Trader Will Not Be Liable For Re-Postage Of Your Order.
  • If You Wish To Have The Parcel Re-Delivered You Will Need To Cover The Cost Of Re-Delivery To Your Address Alternatively You May Request A Credit Note For AHOYTRADER.COM Providing We Receives The Returned Goods In Satisfactory Condition.
  • We Do Not Offer Cash Refunds On Any Items Purchased On AHOYTRADER.COM And Will Only Provide You With A Credit Note.

 

 Disclaimer

Many Of The Items Available At AHOY TRADER Are Handmade And May Have Slight Flaws And Imperfections Which Are, In Our Humble Opinion, Part Of Their Charm. At No Way At All Unless Indicated Are The Pictures Of Our Tiles On The Website Indicative Of The Exact Piece That You Will Receive. We Try Our Best For All Our Products To Be As True To The Image As Possible But It Is Nearly Impossible To Photograph Each And Every Individual Piece To Be Displayed On Our Website. As The Pieces Are All Made By Hand Including The Shell Ties As Well As The Pompoms Variations In Colour And Aesthetics Is To Be Expected. Please Contact Us For A Product Image Of Any Pieces That You May Wish To Order If You Are Concerned About Small Variations In Products, Noting That Any Desired Items Will Not Be Held Until Final Purchase Is Made Complete.

 

AHOY TRADER Does Not Provide Warranties Of Any Kind On Any Of Its Products Or On Any Information Provided On The AHOY TRADER Website. While AHOY TRADER Strives To Keep Our Website Accurate And Up To Date, It May Contain Errors, Inaccuracies Or May Not Be Current At The Time Of Viewing.

 

Neither AHOY TRADER, Nor Its Employees, Agents Or Contractors Are Liable For Any Damages Whatsoever Arising Out Of, Or In Any Way Related To The Use Of This Website Or Any Other Website Linked To This Website. This Limitation Applies To Direct, Indirect, Consequential, Special, And Punitive Or Other Damages You Or Others May Suffer, As Well As Damages For Loss Of Profits, Business Interruption Or The Loss Of Data Or Information.

 

AHOY TRADER Reserves The Right To Update The Terms And Conditions Set Out Herein Without Notice.

Please Note, All Images Contained On The AHOY TRADER Website Remain The Property Of AHOY TRADER And Cannot Be Used Without Written Permission.

Join our Mailing List